TIDERX LIMITED ("us", "we", or "our") operates the TideRx e-prescription system (the
"Service") on behalf of partner pharmacies and hospitals.
This page informs you of the policies regarding the collection, use and disclosure of
Personal Information when you use the Service.
We will not use or share your information with anyone except as described in this Privacy
We use your Personal Information for providing and improving the Service. By using the
Service, you agree to the collection and use of information in accordance with this policy.
same meanings as in our Terms and Conditions.
Information Collection and Use
While using our Service, we may ask you to provide us with certain personally identifiable
information that can be used to contact or identify you. Personally identifiable information
may include, but is not limited to, your email address, name, phone number, postal address
When you access the Service by or through a mobile device, we may collect certain
information automatically, including, but not limited to, the type of mobile device you use,
your mobile device unique ID, the IP address of your mobile device, your mobile operating
system, the type of mobile Internet browser you use and other statistics ("Log Data").
In addition, we may use third party services such as Google Analytics that collect, monitor
and analyze this type of information in order to increase our Service's functionality. These
third-party service providers have their own privacy policies addressing how they use such
We may use and store information about your location, if you give us permission to do so. We
use this information to provide features of our Service, to improve and customize our
Service. You can enable or disable location services when you use our Service at any time,
through your mobile device settings.
Cookies are files with small amount of data, which may include an anonymous unique
identifier. Cookies are sent to your browser from a web site and stored on your computer's
We use "cookies" to collect information. You can instruct your browser to refuse all cookies
or to indicate when a cookie is being sent. However, if you do not accept cookies, you may
not be able to use some portions of our Service.
The Purpose for Which We Will Use Your Data
The information that we collect from you - We may use information held about you in the
to carry out our obligations arising from any contracts entered into between you and us
to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar
those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about
goods or services we feel may interest you. If you are an existing customer, we will
contact you by electronic means (e-mail or SMS) with information about goods and
similar to those which were the subject of a previous sale or negotiations of a sale to
If you are a new customer, and where we permit selected third parties to use your data,
(or they) will contact you by electronic means only if you have consented to this. If
not want us to use your data in this way, or to pass your details on to third parties
marketing purposes, please tick the relevant box situated on the form on which we
to ensure that content from our site is presented in the most effective manner for you
to notify you about changes to our service;
to administer our site and for internal operations, including troubleshooting, data
analysis, testing, research, statistical and survey purposes;
to measure or understand the effectiveness of advertising we serve to you and others,
deliver relevant advertising to you; and
to make suggestions and recommendations to you and other users of our site about goods
services that may interest you or them, identify your preferences, and personalize your
experience with the Service.
to display ads for features, products, and services that might be of interest to you.
Information we receive from other sources - We will combine this information with
information you give to us and information we collect about you. We will use this
information and the combined information for the purposes set out above (depending on
types of information we receive).
Disclosure of Your Personal Information
You agree that we have the right to share your personal information:
with any of our affiliated companies and service providers;
with financial service providers, including the financial institutions identified in
cardholder bank agreement that provide banking services in connection with your
with non-financial companies, such as email service providers that perform marketing
services on our behalf, and fraud prevention service providers that use the information
provide services to us;
with a non-affiliated third-party to access and transmit your personal and financial
information from a relevant financial institution. You grant the third-party the right,
power, and authority to access and transmit this information according to terms of their
with selected third parties including business partners, suppliers and sub-contractors
the performance of any contract we enter into with them or you;
with third parties to whom we may choose to sell, transfer or merge parts of our
our assets or alternatively, acquire all or parts of their businesses;
in response to a request for information, if we are required by, or we believe disclosure is
in accordance with, any applicable law, regulation or legal process; and
with relevant law enforcement officials or other third parties, such as investigators or
auditors, if we believe it is appropriate to investigate fraud.
Changes to Personal Information
It is imperative that your data with us is current and accurate. You may request for the
rectification of any personal data that we hold about you so as to enable you to correct any
incomplete or inaccurate data we hold about you. We may, however, need to verify the
accuracy of the new data you provide to us.
We may employ third party companies and individuals to facilitate our Service, to provide
the Service on our behalf, to perform Service-related services or to assist us in analyzing
how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on
our behalf and are obligated not to disclose or use it for any other purpose.
We may use your Personal Information to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you. You may opt out
of receiving any, or all, of these communications from us by following the unsubscribe link
or instructions provided in any email we send.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena or if
we believe that such action is necessary to comply with the law and the reasonable requests
of law enforcement or to protect the security or integrity of our Service.
If TideRx Limited is involved in a merger, acquisition or asset sale, your Personal
Information may be transferred. We will provide notice before your Personal Information is
Security and Retention
The security of your Personal Information is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage is 100% secure. While we
strive to use commercially acceptable means to protect your Personal Information, we cannot
guarantee its absolute security.
We will retain your data for as long as necessary for the said purpose of the processing,
and after that, we will keep your data as long as the law requires.
Your information, including Personal Information, may be transferred to — and maintained on
— computers located outside of your state, province, country or other governmental
jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Nigeria and choose to provide information to us, please note that
we transfer the information, including Personal Information, to Nigeria and process it
represents your agreement to that transfer.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a
third-party link, you will be directed to that third party's site. We strongly advise you to
We have no control over, and assume no responsibility for the content, privacy policies or
practices of any third-party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from children under 18. If
you are a parent or guardian and you are aware that your Children has provided us with
Personal Information, please contact us. If we become aware that we have collected Personal
Information from a children under age 18 without verification of parental consent, we take
steps to remove that information from our servers.
Your Legal Rights
You have the right to:
Request access to your personal data (commonly known as a “data subject access
This enables you to receive a copy of the personal data we hold about you and to check
we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have
any incomplete or inaccurate data we hold about you corrected, though we may need to
the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to process it. You also
the right to ask us to delete or remove your personal data where you have successfully
exercised your right to object to processing (see below), where we may have processed
information unlawfully or where we are required to erase your personal data to comply
local law. Note, however, that we may not always be able to comply with your request of
erasure for specific legal reasons which will be notified to you, if applicable, at the
of your request.
Object to processing of your personal data where we are relying on a legitimate interest
(or those of a third party) and there is something about your particular situation which
makes you want to object to processing on this ground as you feel it impacts on your
fundamental rights and freedoms. You also have the right to object where we are
your personal data for direct marketing purposes. In some cases, we may demonstrate that
have compelling legitimate grounds to process your information which override your
Request restriction of processing of your personal data. This enables you to ask us to
suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need
establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have
legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide
you, or a third party you have chosen, your personal data in a structured, commonly
machine-readable format. Note that this right only applies to automated information
you initially provided consent for us to use or where we used the information to perform
contract with you.
Withdraw consent at any time where we are relying on consent to process your personal
data. However, this will not affect the lawfulness of any processing carried out before
withdraw your consent. If you withdraw your consent, we may not be able to provide
products or services to you. We will advise you if this is the case at the time you